Terms & Conditions
TERMS & CONDITIONS OF TRADE
Effective from July 2026 · NICEIC Registered Domestic Installer & Approved Contractor
These Terms and Conditions ("Terms") set out the basis on which ROK Electrics Ltd ("the Company", "we", "us", "our"), a company registered at 2-4 Petworth Road, Haslemere, Surrey, GU27 2HR, provides electrical installation, testing, inspection, maintenance and related services to its clients ("the Client", "you", "your"). Instructing us to carry out any work, whether given verbally or in writing, and whether or not a written estimate or quotation has first been signed, constitutes acceptance of these Terms, unless the work is the subject of a separate written contract whose terms expressly supersede these. These Terms are provided to protect both parties from misunderstanding and to make clear what is, and is not, included in our service.
1. Definitions
1.1 "Estimate" means an approximate price for the work, calculated with reasonable care from the information available at the time, and may be expressed as a range or a percentage variation. It is not a fixed offer and is used where an exact price cannot reasonably be given.
1.2 "Quotation" means a fixed-price offer to carry out the work described. Once a quotation is accepted, it becomes a binding contract between the Company and the Client on these Terms.
1.3 "Schedule of Work" means the scope of work prepared from information supplied by the Client and used as the basis for pricing. The Client is responsible for checking the schedule carefully to confirm it reflects what is required before work begins.
2. Quotations and Pricing
2.1 All quotations are valid for 30 days from the date of issue unless otherwise stated.
2.2 Prices are based on work being carried out during normal working hours, Monday to Friday, unless otherwise agreed in writing.
2.3 Prices do not include any charges levied by the electricity supply authority or other third-party utility providers unless expressly stated.
2.4 All reasonable care will be taken during the course of works, including making good plasterwork to the original finish and reinstating floorboards and access panels. This does not include redecoration or specialist reinstatement (e.g. carpet re-fitting, tiling, or flooring), unless expressly included in the quotation.
3. Variations and Additional Work
3.1 Unless stated otherwise in the estimate or quotation, any variation in labour or material costs arising after the date of the estimate or quotation may be passed on to the Client.
3.2 Where the Client requests variations or additional work, this should be confirmed as early as possible so that a revised price can be agreed before work proceeds. Instructions to proceed prior to written acceptance of a revised price will be treated as acceptance of charges on a time-and-materials basis.
3.3 Where variations become necessary while coordinating with other trades and the Client is not available to confirm instructions, the Company will proceed in the manner it reasonably considers best resolves the issue, and this work will be chargeable unless the Client has expressly instructed otherwise in writing.
3.4 Where delays or issues are identified that are likely to materially affect the estimated cost or completion date, the Company will notify the Client at the earliest opportunity and discuss options for managing the impact.
4. Payment Terms
4.1 Unless otherwise agreed in the estimate or quotation, payment is due in full upon receipt of invoice, issued on completion of the work.
4.2 For extended projects, the Company may issue monthly invoices for work completed and materials supplied or specially ordered. Payment of interim invoices is due on receipt.
4.3 Any query regarding an invoice must be raised within 30 days of the invoice date, or within the stated payment term if shorter.
4.4 A deposit may be requested prior to commencement of work, particularly where materials must be ordered in advance or for larger projects.
4.5 Materials supplied by the Company remain its property until paid for in full.
4.6 Late payments may accrue statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
5. Cancellation
5.1 Where a contract is agreed away from the Company's business premises (for example, in the Client's home) and the Client is a consumer, the Client has the right to cancel within 14 days of the contract being formed, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5.2 Where the Client requests that work commence within the 14-day cancellation period, and the work is fully or partially carried out, the Client will remain liable for the reasonable cost of work completed and materials ordered up to the point of cancellation.
5.3 For confirmed bookings cancelled or rescheduled with less than 48 hours' notice, a call-out or administration charge may apply to cover time and resources already allocated.
6. Guarantee
6.1 The Company undertakes to carry out all work to a standard that meets or exceeds the relevant regulations and standards in force at the time of the work, including BS 7671 (IET Wiring Regulations) and applicable Building Regulations (Part P, where relevant).
6.2 Completed work carries a 10-year guarantee against defective workmanship carried out by the Company. All materials supplied by the Company — including installation materials (e.g. cable, consumer units, accessories, and fixings), fittings, luminaires, appliances and other electronic devices — are excluded from this workmanship guarantee and are instead covered by the relevant manufacturer's warranty, which will be for a minimum period of one year. No guarantee is given on materials or items supplied directly by the Client.
6.3 As an NICEIC Approved Contractor, applicable installations are additionally backed by the NICEIC's own guarantee scheme, details of which are available on request or via niceic.com.
6.4 The Company is not liable for damage arising from external causes, misuse, or work carried out or altered by any party other than the Company or those it has instructed. This guarantee does not cover losses arising from use of equipment prior to formal handover on completion.
7. Liability and Insurance
7.1 The Company holds public liability insurance of £5 million & efficacy insurance of £100,000; details are available on request.
7.2 The Company is not liable for losses, damage, or increased costs arising from delays that are outside of its reasonable control, including but not limited to delays caused by third parties, supply chain issues, or access restrictions.
7.3 Nothing in these Terms limits or excludes the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
8. Working in Your Home
8.1 Our teams typically arrive on site between 8.30am and 9.00am and aim to conclude works between 5.00pm and 5.30pm, with short breaks during the day. Where work is required outside these hours, this will be agreed with the Client in advance.
8.2 Carrying out electrical work will often require the Company to isolate some or all of the electrical supply to the property, particularly during testing, fault-finding, or inspection work. Where possible, the Client will be notified in advance of any interruption to supply. Please advise the Company in advance of any equipment on site that is sensitive to power interruption, including medical equipment.
8.3 The Client should advise the Company of preferred access routes and any areas to avoid and should remove valuables from the work area where practical. Where carpets or flooring need to be lifted, the Company will take reasonable care to reinstate them but does not warrant this to a specialist finish; the Client may wish to arrange independent re-fitting after completion.
8.4 Work involving cutting into walls, floors or ceilings will generate dust and mess. The Company will use dust sheets and clear up on completion where practical, but cannot guarantee a dust-free finish. Redecoration is not included unless expressly stated in the quotation.
8.5 Disposal of waste arising from the works (including packaging, off-cuts, old fittings, cable, and replaced equipment) is the responsibility of the Client. Where the Client provides suitable facilities on site, such as a bin or skip, the Company will use these to dispose of waste as work progresses. Where no such facilities are made available, the Company can remove waste from site on the Client's behalf, but this will be charged for separately at cost plus a reasonable handling fee.
9. Health & Safety
9.1 The Company complies with all relevant health and safety legislation, including the Electricity at Work Regulations 1989 and the Construction (Design and Management) Regulations 2015, where applicable.
9.2 The Client is responsible for informing the Company of any known hazards on site, including asbestos-containing materials, structural concerns, or restricted access, prior to commencement of work.
10. Data Protection
10.1 Any personal data provided by the Client will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and will be used only for the purposes of providing a quotation, carrying out the work, and related administration such as invoicing and certification.
11. Complaints
11.1 Any concerns regarding the quality of work should be raised with the Company as soon as reasonably possible, ideally in writing, so that we may investigate and resolve the matter promptly.
11.2 As an NICEIC Approved Contractor, unresolved disputes relating to the technical standard of electrical work may be referred to the NICEIC's complaints and dispute resolution service.
12. General
12.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.2 These Terms, and any contract formed under them, are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12.3 The Company reserves the right to update these Terms from time to time; the version in force at the time an estimate or quotation is issued will apply to that contract.
By accepting a quotation, estimate, or instructing us to proceed with work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions, please contact us before work begins.